Usage Agreement

1.1 “Landlord” means the property owner or their authorised representative who lists a Property for rent on the EzyFlats platform.

1.2 “Property Manager” means a licensed or authorised property management professional who uses EzyFlats Infrastructure (including payment processing, tenancy management tools, Tenancy Document generation, and reporting dashboards) to manage rental properties, whether or not those properties are marketed on the EzyFlats platform.

1.3 “Tenant” or “Guest” means a person who enters into a Tenancy Document for a Property listed or managed through EzyFlats.

1.4 “Service Fee” means the ongoing commission charged by EzyFlats as set out in clause 4.

1.5 “EzyFlats Infrastructure” means the platform tools, dashboards, payment processing, Tenancy Document generation, and reporting systems provided by EzyFlats.

1.6 “Platform Marketing” means the listing, promotion, and advertising of Properties through the EzyFlats website and associated marketing channels.

1.7 “Team Member” means any person added to a Property Manager's account, including employees, contractors, and other authorised users who access or use EzyFlats Infrastructure under that account.

1.8 “Property” means a furnished residential premises listed or managed through the EzyFlats platform.

1.9 “SA Property” means a Property located in South Australia.

1.10 “Non-SA Property” means a Property located outside South Australia.

1.11 “Residential Tenancy Agreement” or “RTA” means a residential tenancy agreement compliant with the Residential Tenancies Act 1995 (SA), generated by or through the EzyFlats platform for SA Properties.

1.12 “Accommodation Agreement” means a short-stay accommodation agreement entered into between a Landlord and a Tenant for the occupation of a Non-SA Property, generated by or through the EzyFlats platform. An Accommodation Agreement is a contractual agreement between the Landlord and the Tenant; it is not a residential tenancy agreement under the residential tenancies legislation of the state or territory in which the Property is located, except where that legislation applies by force of law.

1.13 “Tenancy Document” means an RTA or an Accommodation Agreement, as applicable.

1.14 “Non-SA RTA” means an RTA in respect of a Non-SA Property, generated by EzyFlats as a Digital Document Service in accordance with clause 8.

1.15 “Digital Document Service” means the automated generation and digital execution of a Non-SA RTA through the EzyFlats platform, on the basis described in clause 8, without EzyFlats acting as a real estate agent, letting agent, property manager, or representative of the Landlord.

1.16 “Additional Services” means any service provided by EzyFlats to the Landlord, Property Manager, or a Tenant that is not included in the Service Fee, as set out in clause 9.

1.17 “Standard Hourly Rate” means AUD $200 per hour plus GST, or such other rate as EzyFlats publishes on the platform from time to time, billed in 15-minute increments with a minimum charge of 30 minutes per matter.

2.1 This Agreement governs the use of the EzyFlats platform to list, promote, and let furnished residential properties through EzyFlats, whether as a residential tenancy in South Australia under EzyFlats' licensed agency, as a Non-SA RTA under EzyFlats' Digital Document Service, or as a short-stay Accommodation Agreement outside South Australia.

2.2 This Agreement also governs the use of EzyFlats Infrastructure by Property Managers for the management of rental properties, including properties not marketed on the EzyFlats platform.

2.3 By listing a Property on EzyFlats or using EzyFlats Infrastructure, the Landlord or Property Manager agrees to be bound by the terms of this Agreement and EzyFlats' applicable consumer-facing Terms & Conditions — that is, the Terms & Conditions — Residential Tenancy Bookings (South Australia) for SA Properties, and the Terms & Conditions — Short-Stay Accommodation Bookings (Outside South Australia) for Non-SA Properties.

2.4 The Landlord or Property Manager acknowledges that EzyFlats operates differently in respect of SA Properties and Non-SA Properties, as set out in the Scope section above and in clause 7 of this Agreement.

3.1 Tenants introduced through EzyFlats remain subject to exclusivity provisions for 12 months from the end of the last Tenancy Document facilitated via the platform. This applies only to Tenants specifically introduced by EzyFlats, not to the Property generally.

3.2 Landlords must not solicit, accept, or continue rental arrangements (including extensions, renewals, or new agreements) directly with Tenants introduced via EzyFlats without completing transactions through the platform.

3.3 Landlords must not use EzyFlats to obtain Tenant personal or contact information for the purpose of circumventing EzyFlats, avoiding Service Fees, or entering into direct agreements outside the platform.

3.4 Circumvention attempts constitute a material breach. EzyFlats reserves the right to:

• Charge full Service Fees plus reasonable enforcement costs
• Suspend or terminate accounts
• Seek remedies including for breach of contract
• Pursue recovery of damages

3.5 The exclusivity provisions in this clause 3 do not apply to Property Managers using EzyFlats Infrastructure under the Infrastructure-Only arrangement described in clause 4.2, except in respect of Tenants introduced through the EzyFlats platform.

Platform-Listed Properties (Landlords)

4.1 For Properties marketed on the EzyFlats platform, EzyFlats charges a Service Fee of 7% of total weekly rent, deducted from rent payments via Stripe or other supported payment channels.

Infrastructure-Only Properties (Property Managers)

4.2 Property Managers who use EzyFlats Infrastructure to manage properties that are not marketed on the EzyFlats platform are charged a reduced Service Fee of 3% of total weekly rent, deducted from rent payments processed through EzyFlats.

4.3 The Infrastructure-Only arrangement includes access to payment processing, tenancy management tools, Tenancy Document generation, reporting dashboards, and related platform features. It does not include marketing, listing, or tenant acquisition services.

4.4 If a Property Manager subsequently elects to market a property on the EzyFlats platform, the standard fees in clause 4.1 apply from the date of listing.

Property Manager Team Members

4.5 All references to Property Managers in this Agreement extend to any Team Members added to the Property Manager's account. The Property Manager is solely responsible for the acts and omissions of their Team Members.

4.6 The Property Manager must ensure that all Team Members comply with the terms of this Agreement. A breach by a Team Member is deemed a breach by the Property Manager.

General Payment Terms

4.7 Service Fees apply for the entire term of the Tenancy Document, including any agreed extensions or rollovers.

4.8 Landlords and Property Managers authorise EzyFlats to deduct applicable Service Fees from rental payments before releasing funds.

4.9 EzyFlats will provide itemised statements of all fees deducted, accessible through the platform dashboard.

5.1 Tenant information received through EzyFlats must be used solely for assessing rental applications and managing tenancies through the platform.

5.2 Landlords and Property Managers may not disclose, share, or use Tenant data for off-platform solicitation, marketing, or entering into arrangements outside of EzyFlats.

5.3 EzyFlats will handle all personal information in accordance with the Privacy Act 1988 (Cth) and its published Privacy Policy.

6.1 EzyFlats will use reasonable endeavours to maintain the platform in good working order and process rent payments in a timely manner.

6.2 EzyFlats will remit collected rent (less applicable Service Fees) within the timeframes specified in the platform documentation.

6.3 EzyFlats will promptly notify Landlords and Property Managers of any material platform outage or payment processing issue affecting their Properties.

6.4 EzyFlats' liability for any failure is limited to re-performing the affected service or refunding the relevant Service Fees for the affected period.

EzyFlats' regulatory position

7.1 EzyFlats is a licensed real estate agency in South Australia under the Land Agents Act 1994 (SA) (RLA 346573). The licence governs EzyFlats' activities in South Australia. The licence does not extend to and does not authorise residential tenancy agent functions in any other state or territory.

7.2 In respect of SA Properties, EzyFlats acts as a licensed real estate agency and provides residential tenancy services, including:

• generation of Residential Tenancy Agreements compliant with the Residential Tenancies Act 1995 (SA);
• lodgement of bonds with Consumer and Business Services (CBS);
• acting on behalf of the Landlord in matters arising under the Residential Tenancies Act 1995 (SA), to the extent agreed between the parties.

7.3 In respect of Non-SA Properties, EzyFlats does not perform residential tenancy agent functions, does not act as the Landlord's agent, does not lodge bonds with any Rental Bond Authority, and does not act on behalf of the Landlord in matters arising under the residential tenancies legislation of the state or territory in which the Property is located. Where the parties enter into a Non-SA RTA, EzyFlats' role is limited to the Digital Document Service described in clause 8. Where the parties enter into an Accommodation Agreement, EzyFlats' role is limited to that of a booking platform facilitating the short-stay arrangement.

Compliance obligations

7.4 All Tenancy Documents facilitated through EzyFlats will comply with the laws applicable to that Tenancy Document. For SA Properties, this means the Residential Tenancies Act 1995 (SA) and any other applicable South Australian legislation. For Non-SA Properties, this means the law of contract, the Australian Consumer Law, and any applicable state or territory short-stay accommodation, planning, or consumer protection legislation.

7.5 The Landlord or Property Manager is solely responsible for ensuring that the Property and the proposed letting arrangement comply with all applicable laws in the state or territory in which the Property is located. This includes:

• compliance with all relevant building, health, and safety regulations;
• compliance with any short-stay accommodation registration schemes (including but not limited to the NSW Short-Term Rental Accommodation Register) and, in the case of a Non-SA RTA, lodgement of the Bond with the relevant Rental Bond Authority within the time and in the manner required by the applicable residential tenancies legislation;
• compliance with any strata by-laws, body corporate rules, or owners corporation rules that may restrict or prohibit short-stay accommodation use;
• compliance with any local council planning instruments;
• compliance with all applicable tax obligations, including income tax, GST where applicable, and any state or territory land or property taxes.

7.6 EzyFlats does not verify, audit, or guarantee the Landlord's compliance with the obligations in clause 7.5. The Landlord or Property Manager warrants that they have all necessary authorisations and approvals to make the Property available through EzyFlats.

7.7 Where there is any conflict between this Agreement and the applicable residential tenancies legislation of the state or territory in which the Property is located, the legislation prevails to the extent of the inconsistency.

Nature of the service

8.1 In respect of a Non-SA RTA, EzyFlats provides a Digital Document Service only. This service comprises:

• the automated generation of an RTA compliant with the residential tenancies legislation of the state or territory in which the Property is located, based on information provided by the Landlord and the Tenant;
• facilitation of the digital execution of that RTA by the Landlord and the Tenant;
• processing of payments made by the Tenant in respect of the tenancy, with the Service Fee deducted from amounts payable to the Landlord and the balance remitted to the Landlord;
• provision of platform tools (dashboards, communications, document storage); and
• such tenant identity verification and reference checking as is provided as a technology service through the platform.

EzyFlats is not the Landlord's agent

8.2 In respect of a Non-SA RTA, EzyFlats:

• does not act as a real estate agent, letting agent, property manager, or representative of the Landlord;
• does not negotiate the RTA on behalf of the Landlord;
• does not hold the Landlord's funds on trust and does not operate a trust account in any state or territory other than South Australia;
• does not lodge the Bond and does not deal with any Rental Bond Authority on the Landlord's behalf;
• does not perform property inspections, condition reports, repairs, or maintenance coordination;
• does not deal with the Tenant, councils, owners corporations, utilities, insurers, or other third parties on the Landlord's behalf in connection with the ongoing tenancy; and
• does not represent the Landlord in any dispute, tribunal, court, or statutory proceeding.

The Landlord is at all times the principal in respect of the tenancy. The Landlord may at its own cost engage a separate licensed real estate agent or property manager in the state or territory in which the Property is located.

Bond lodgement by the Landlord

8.3 Where a Non-SA RTA requires the payment of a Bond, the Landlord is solely responsible for:

• lodging the Bond with the relevant Rental Bond Authority within the period required by the applicable residential tenancies legislation (including, without limitation, NSW Fair Trading Rental Bonds Online, the Residential Tenancies Bond Authority (Vic), the Residential Tenancies Authority (Qld), the Bond Administrator (WA), the Bond Lodgement Office (Tas), the Territory Revenue Office (NT), and the Office of Rental Bonds (ACT));
• providing the Tenant with the receipt or acknowledgment of bond lodgement required by the applicable legislation;
• handling any bond release, claim, dispute, or transfer at the end of the tenancy in accordance with the applicable legislation; and
• complying with all timing, form, and procedural requirements imposed by the applicable Bond Authority.

EzyFlats may, as a feature of the platform's payment processing, remit the Bond amount to the Landlord for the Landlord to lodge with the relevant Bond Authority, but does not itself lodge the Bond and does not warrant or verify that the Landlord has done so. Failure by the Landlord to lodge the Bond within the required period is a breach of the residential tenancies legislation and may attract penalties; EzyFlats is not responsible for any such failure.

Landlord acknowledgements

8.4 By using the Digital Document Service in respect of a Non-SA RTA, the Landlord acknowledges and agrees that:

• the Landlord (and not EzyFlats) is responsible for compliance with all obligations imposed on a lessor under the applicable residential tenancies legislation, including without limitation obligations as to property condition, repairs and maintenance, entry and inspection, rent receipts, statutory notices, end-of-tenancy procedures, and bond handling;
• the Landlord has reviewed the generated RTA and is satisfied that it is appropriate for the Landlord's circumstances, and that EzyFlats does not warrant the suitability of the document for any particular tenancy;
• the Landlord is responsible for ensuring the Property complies with all minimum standards, registration requirements, planning restrictions, and strata or owners corporation rules applicable to a residential tenancy in the relevant state or territory;
• the Digital Document Service does not constitute legal advice, and the Landlord has had the opportunity to obtain independent legal advice;
• any communication, recommendation, or guidance provided through the platform is provided as a software feature and not as advice from a real estate agent or legal practitioner; and
• the Landlord will not represent to any Tenant, third party, or statutory authority that EzyFlats is the Landlord's agent in respect of the Non-SA RTA.

Tenant verification

8.5 Tenant identity verification, income verification, and reference checking provided through the platform are provided as a technology service for the convenience of the Landlord. EzyFlats does not act as the Landlord's agent in carrying out these checks. The decision to accept or reject any prospective Tenant is solely the Landlord's, and the Landlord remains responsible for compliance with anti-discrimination, privacy, and consumer protection laws in connection with that decision.

Payment processing

8.6 In respect of a Non-SA RTA, EzyFlats processes payments between the Tenant and the Landlord on the basis that the Landlord, and not EzyFlats, is the principal recipient of all rent and Bond amounts paid by the Tenant. Save for the limited escrow period applicable to the Move-In Guarantee (which operates as a feature of the platform's consumer protection arrangements and is not a trust account function), EzyFlats does not hold rental funds on trust, does not have beneficial entitlement to those funds, and does not operate a trust account in any state or territory other than South Australia. The Service Fee in clause 4 is deducted from amounts payable to the Landlord as part of the platform's automated disbursement process.

No agency between SA and Non-SA functions

8.7 Nothing in this clause 8 limits or extends EzyFlats' regulatory position in South Australia under clause 7. EzyFlats' licence under the Land Agents Act 1994 (SA) does not operate in any other state or territory, and the Digital Document Service is not provided in reliance on that licence.

Services included

9.1 The Service Fee covers only the services expressly identified in this Agreement and the applicable consumer-facing Terms & Conditions, being, in summary:

• for SA Properties: marketing and listing the Property, tenant identity and reference verification, generation of the RTA, lodgement of the Bond with CBS, processing of rent payments, and provision of the platform dashboard;
• for Non-SA Properties with a Non-SA RTA: the Digital Document Service described in clause 8;
• for Non-SA Properties with an Accommodation Agreement: marketing and listing the Property, tenant identity and reference verification, generation of the Accommodation Agreement, processing of payments, and provision of the platform dashboard.

EzyFlats is not a property manager

9.2 EzyFlats provides letting and booking facilitation services only. EzyFlats is not, and does not act as, a property manager for the Landlord. Without limitation, the Service Fee does not include, and EzyFlats is not obliged to provide:

• routine, periodic, or reactive maintenance, repairs, or compliance certifications;
• routine or end-of-tenancy property inspections;
• handling, mediating, investigating, or determining ongoing disputes between the Landlord and any Tenant, save where required by the Move-In Guarantee or by law;
• ongoing rent arrears management beyond automated payment processing and the standard reminders generated by the platform;
• end-of-tenancy condition reporting, bond release negotiations, or chasing damage claims;
• communications, advocacy, or attendance with or before councils, strata or owners corporations, utilities, insurers, neighbours, or other third parties;
• preparing, lodging, serving, responding to, or defending any application, notice, claim, complaint, or proceeding in any court, tribunal, or statutory authority, including without limitation SACAT, NCAT, VCAT, QCAT, ACAT, the Magistrates Court of Tasmania, the relevant Rental Bond Authority of any state or territory, Consumer and Business Services (SA), NSW Fair Trading, Consumer Affairs Victoria, the Residential Tenancies Authority (Qld), or any equivalent body; or
• the provision of legal, tax, financial, accounting, or insurance advice.

The Landlord remains solely responsible for all matters of property management, including those listed in this clause, and acknowledges that they may engage a separate licensed property manager at their own cost.

Additional Services on request

9.3 The Landlord may request, and EzyFlats may at its sole discretion agree to perform, Additional Services. Additional Services include without limitation any of the matters listed in clause 9.2, mediation between Landlord and Tenant, preparation of witness statements or affidavits, attendance at hearings or conciliations, and bespoke reporting or correspondence.

9.4 EzyFlats is not obliged to accept any request for Additional Services and may decline any such request without giving reasons. Where EzyFlats agrees to perform Additional Services:

• the services will be charged at the Standard Hourly Rate, or at such fixed fee as is agreed in writing in advance;
• EzyFlats may require payment of a reasonable retainer or written estimate before commencing work, and may suspend performance until the retainer is received in cleared funds;
• EzyFlats may pass on at cost any third-party disbursements actually incurred (including tribunal filing fees, courier costs, search fees, and fees of agents or sub-contractors lawfully engaged in the relevant jurisdiction);
• invoices for Additional Services are payable within 7 days, and the Landlord authorises EzyFlats to deduct unpaid invoices from any rental funds processed for, owed to, or held on account of the Landlord under clause 4.8, with priority equal to the Service Fee;
• EzyFlats provides Additional Services on commercial terms only and not in its capacity (where applicable) as a licensed real estate agent under the Land Agents Act 1994 (SA), except to the extent the relevant Additional Service falls within the regulated functions of a land agent.

Tribunals, courts, and statutory proceedings

9.5 EzyFlats does not act as legal representative, advocate, or agent ad litem for the Landlord or any Tenant. EzyFlats will not, whether under the Service Fee or under any Additional Services arrangement:

• be joined or named as a party to any tenancy dispute between the Landlord and a Tenant;
• commence, defend, settle, or compromise proceedings on behalf of the Landlord or any Tenant;
• appear at any hearing, conciliation, or mediation as the representative of the Landlord or any Tenant; or
• accept service of process on behalf of the Landlord or any Tenant.

Where EzyFlats agrees, as an Additional Service, to attend a hearing as a witness or to produce records, it does so only in that limited capacity and at the Standard Hourly Rate.

Records on request

9.6 On reasonable written request from the Landlord or a Tenant, EzyFlats will provide copies of payment records, the executed Tenancy Document, and routine platform records held in respect of the relevant tenancy at no charge, subject to the Privacy Act 1988 (Cth) and any obligations of confidentiality. EzyFlats may charge at the Standard Hourly Rate for time spent preparing affidavits, witness statements, or other formal evidence.

Tenant requests

9.7 EzyFlats may, at its sole discretion, agree to provide Additional Services in response to a Tenant request, on the same terms as set out in clauses 9.3 to 9.5, with the Tenant bearing the cost.

No legal advice

9.8 Nothing on the platform or in any communication from EzyFlats constitutes legal, tax, or financial advice. The Landlord and any Tenant should seek independent advice in connection with any tenancy dispute, termination, or legal proceeding.

Statutory carve-out

9.9 Nothing in this clause 9 excludes, restricts, or modifies any obligation EzyFlats owes under the Land Agents Act 1994 (SA), the Residential Tenancies Act 1995 (SA), the Australian Consumer Law, or any other law that cannot be excluded by agreement.

10.1 A breach by the Landlord or Property Manager entitles EzyFlats to:

• Suspend or remove Listings
• Withhold future payouts pending resolution
• Seek reasonable damages
• Enforce compliance through legal proceedings

10.2 A breach by EzyFlats entitles the Landlord or Property Manager to terminate on written notice and recover any Service Fees paid for services not performed.

11.1 Either party may terminate by providing 30 days' written notice.

11.2 Termination does not affect active Tenancy Documents. Upon termination:

• Account must remain active until all active Tenancy Documents have expired
• Service Fees remain payable for existing Tenancy Documents
• No new Listings may be created
• Rent collection continues through the platform
• Account deactivated once all Tenancy Documents have ended and Service Fees are settled

11.3 EzyFlats may terminate immediately if a material breach is not remedied within 14 days of written notice.

11.4 Clauses 3 (Exclusivity), 5 (Confidentiality), 7 (Regulatory Position and Compliance), 8 (Non-SA RTA Digital Document Service), 9 (Scope of Services and Additional Services), and 10 (Consequences of Breach) survive termination.

12.1 Landlords and Property Managers agree to the binding nature of this Agreement by clicking to accept, creating Listings, using EzyFlats Infrastructure, or otherwise confirming intent.

12.2 This Agreement has the same force as a signed hard copy under the Electronic Transactions Act 2000 (SA) and the Electronic Transactions Act 1999 (Cth).

13.1 This Agreement is governed by the laws of South Australia.

13.2 Any disputes arising from this Agreement shall be subject to the non-exclusive jurisdiction of the courts of South Australia, except where the laws of the state or territory in which the Property is located confer mandatory jurisdiction on another court or tribunal.

13.3 If any provision of this Agreement is deemed unenforceable, it shall be severed from the Agreement and the remaining terms shall remain in full force and effect.

13.4 EzyFlats may amend this Agreement with 30 days' written notice. Continued use of the platform constitutes acceptance of the amended terms.

13.5 Nothing in this Agreement creates a partnership, joint venture, or employment relationship between the parties.