Privacy Policy
How EzyFlats collects, stores, uses, and discloses your personal information in accordance with Australian Privacy Principles.
Table of Contents
§1Introduction
EzyFlats Pty Ltd ("EzyFlats", "we", "us", or "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, store, use, and disclose your personal information when you use our website at ezyflats.com.au and our related services.
§2Information We Collect
We may collect the following categories of personal information:
| Category | Examples |
|---|---|
| Personal Identification | Full name, date of birth, and government-issued identification |
| Contact Information | Email address, phone number, residential and postal addresses |
| Rental Information | Proof of address, rental history, references, and financial documentation |
| Payment Information | Bank account details, transaction history, and Stripe payment metadata |
| Business Information | ABN/ACN, trust or company names, and proof of property ownership (landlords only) |
| Technical Data | IP address, device and browser details, and platform usage analytics |
§3How We Collect Information
We collect information when you:
- Create an account on our platform
- List a property or submit a rental application
- Upload documents for verification purposes
- Communicate with us through support channels
- Interact with our platform and services
We may also collect information from third parties, including authorised identity verification providers and payment processors.
§4How We Use Your Information
We use your personal information to:
- Create and manage your account
- Verify your identity and address
- Facilitate rental bookings and rental agreements
- Connect tenants and landlords
- Comply with applicable tenancy legislation
- Respond to support requests
- Process payments securely
- Improve our services and maintain platform security
- Fulfil legal obligations
§5Information Disclosure
We may disclose your personal information to:
- Other users (e.g., landlords and tenants) as necessary for rental transactions
- Identity verification providers
- Payment processors such as Stripe
- Legal and regulatory bodies when required by law
- Professional advisers (legal, accounting)
- IT service providers
We do not sell or rent your personal information to third parties.
§6Overseas Disclosure
Some of our third-party service providers may store or process your data in locations outside Australia. We take reasonable steps to ensure that overseas recipients of your personal information comply with Australian privacy laws and handle your information appropriately.
§7Data Security
We implement robust technical and organisational measures to protect your personal information:
SSL/TLS Encryption
All data in transit is securely encrypted
Role-Based Access
Strict access controls limit data exposure
Two-Factor Authentication
Additional security layer for all accounts
Regular Security Audits
Continuous assessments and monitoring
§8Cookies and Analytics
We use cookies to improve your experience and analyse platform usage. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our services.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our platform.
We may use third-party analytics services such as Google Analytics to collect anonymised data about platform usage patterns.
§9Access and Correction Rights
You have the right to:
- Request access to the personal information we hold about you
- Request corrections to any inaccurate or outdated information
To make a request, please email us. We will respond within 30 days.
§10Complaints Process
If you have concerns about how we handle your personal information, please contact our Privacy Officer by email.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
§11Jurisdiction
This Privacy Policy is governed by the laws of South Australia. Any disputes arising from this policy are subject to the exclusive jurisdiction of the courts of South Australia.
§12Policy Updates
We may update this Privacy Policy from time to time. When we make changes, we will revise the effective date at the top of this policy. For material changes, we will notify you via our website or by email.
We encourage you to review this policy periodically to stay informed about how we protect your information.
§13Contact Information
For any privacy-related queries, contact our Privacy Officer: