The EzyFlats
Move-In Guarantee
Your money is protected from the moment you book until you've moved in and confirmed the property matches. If something goes wrong, we step in.
Find your next homeOne fee. Complete protection from booking to move-in.
Your $350 service fee isn't a transaction cost — it's the reason you can book a furnished apartment from someone you've never met and know your money is safe, the lease is legal, and the property is real.
Covers ID verification, rental agreement generation (a Residential Tenancy Agreement for SA properties, or for other states a state-compliant RTA via our Digital Document Service or a short-stay rental agreement), payment escrow, security deposit handling, and Move-In Guarantee protection. No ongoing fees. No hidden charges. No commission for renters.
Triple Verification
Government ID, income proof, and rental references checked for every renter. Every host ID-verified through Stripe.
Stripe Payment Escrow
Your first week's rent is held securely in escrow until you move in. Never sent to the host until you confirm.
Security Deposit Protected
Your security deposit is held safely under applicable law. Protected by law, not by a promise.
State-Compliant Rental Agreement
Digital Rental Agreement generated for your state. Legally binding. Signed in minutes.
Move-In Guarantee
If the property doesn't match the listing, we hold your money and investigate. Full refund if the listing was misleading.
Australian-Based Support
Real people, not chatbots. Direct messaging with your host and our support team throughout.
Six layers of protection, built into every booking
We don't charge $350 and hope for the best. Here's exactly how each layer works to keep your money and your move-in safe.
You always know who you're dealing with
Every host on EzyFlats passes government ID verification through Stripe before they can list a property. Every renter passes ID, income, and reference checks before they can apply. No anonymous profiles. No unverified strangers.
Unlike Gumtree or Facebook Marketplace, you're never sending money to someone whose identity hasn't been confirmed by a licensed real estate agency.
How we verify users
Your money doesn't move until you do
When you book, your first week's rent is held in Stripe escrow — a secure holding account, not the host's bank account. The money only releases to the host after you move in and confirm the property matches the listing.
If something isn't right, contact us within 48 hours of your move-in date. We'll hold the payment and investigate.
How Stripe escrow works
Your security deposit is protected by law, not by a promise
Your security deposit isn't held by the host. It's held safely in accordance with the law that applies in your state.
This means your security deposit is legally protected. If there's a dispute at the end of your rental, the funds are held until both parties agree or a tribunal decides. No host can simply keep your money.
How security deposits work
Your rental agreement is real. Not a template from Google.
Every booking generates a real, legally binding rental agreement. For SA properties this is a Residential Tenancy Agreement under our licensed real estate agency (RLA 346573) — the same document used in every traditional SA rental. For properties in other states, you choose either a state-compliant Residential Tenancy Agreement generated via our Digital Document Service (you remain the principal), or a short-stay rental agreement issued under EzyFlats terms between you and the host.
Either way, it’s a proper signed agreement — not a generic PDF off the internet.
About our digital rental agreements
If the listing lied, you get your money back
This is the core of the Move-In Guarantee. Your first week's rent is held in escrow until you've seen the property for yourself. If it doesn't match the listing — missing bedrooms, absent furniture or appliances, undisclosed safety issues — you have 48 hours from move-in to raise a dispute and get a full refund of your first week's rent and service fee.
If the listing was genuinely misleading, we issue a full refund of your first week's rent and the service fee. You're never stuck paying for something that wasn't what you were promised.
Real support from real people in Australia
If something goes wrong, you're not filing a ticket into a void. Our support team is Australian-based and responds within hours, not days. You also have direct secure messaging with your host through the platform.
As a licensed agency, we have a legal obligation to resolve rental disputes fairly. This isn't optional customer service — it's regulatory accountability.
Contact our team
Your money is always protected
Stripe escrow + secure security deposit + licensed agency
How your money is protected throughout
From the moment you book to the day you're settled in, here's exactly where your money is and who's holding it.
You find a listing and apply
Browse verified listings with real photos and transparent pricing. When you find one, apply with your verified ID, income proof, and references. No money charged yet.
Host reviews and accepts
The host sees your verified profile and references. They accept, decline, or ask questions through secure messaging. Still no money charged.
You sign the rental agreement and pay
A rental agreement is generated — a Residential Tenancy Agreement for SA properties, or for other states either a state-compliant RTA via our Digital Document Service or a short-stay rental agreement. You sign digitally, pay your first week's rent + security deposit + $350 service fee. Your rent goes into Stripe escrow. Your security deposit is handled per pathway (lodged with CBS for SA; lodged with the state Bond Authority by the landlord for non-SA RTAs; held by EzyFlats for short-stay). Neither goes to the host yet.
You move in and inspect
Collect your keys and check the property against the listing. Does it match the photos, description, and furniture? If yes, confirm your move-in and rent releases to the host. If no, raise a dispute within 48 hours.
Guaranteed outcome
If the property matches: Rent releases to the host. You're home. Ongoing rent is paid automatically via Stripe each week.
If the listing was misleading: We hold the payment, investigate, and issue a full refund of your first week's rent and the service fee if the claim is valid.
We're not a marketplace that takes a cut and walks away. We're a licensed real estate agency that's legally accountable for every booking on our platform.
”Joshua Braendler · Founder, EzyFlats · RLA 346573
What's Covered and What's Not
Covered by the Move-In Guarantee
Property is materially different from the listing photos or description
Furniture, amenities, or fixtures listed but not present on move-in
Landlord cancels the booking after you've signed the lease
Property is not available or accessible on the agreed move-in date
Property still occupied by a prior tenant on your move-in date
Property is uninhabitable or has undisclosed health or safety issues
Not Covered
Normal wear and tear or minor cosmetic differences from photos
Changes to the neighbourhood or surroundings after listing
Subjective dissatisfaction with the property or neighbourhood
Finding alternative accommodation or no longer needing the property
Tenant changes their mind after confirming move-in
Issues raised more than 48 hours after the move-in date
Disputes about ongoing tenancy matters after the move-in period
Damage caused by the tenant during the tenancy
For full eligible and ineligible grounds, see §15–§16 of our Terms & Conditions.
Common Questions
Is the $350 service fee refundable?▼
Yes, if the Move-In Guarantee is triggered. If the property is materially different from the listing and you raise a valid dispute within 48 hours of your move-in date, we refund your first week's rent and the service fee. If you cancel before signing a lease, full refund. Once you've moved in and confirmed the property matches, the fee is non-refundable as the services have been delivered.
What counts as "materially different" from the listing?▼
Material differences include: missing furniture or appliances that were shown in the listing, significantly different room layouts from what was photographed, undisclosed damage or safety issues, or amenities listed but not available (e.g., parking, laundry, air conditioning). Normal wear and tear, minor cosmetic differences, or changes to the surrounding neighbourhood are not considered material differences.
How long do I have to raise a dispute after moving in?▼
You have 48 hours from your official move-in date to raise a dispute through your EzyFlats dashboard or by contacting our support team. After 48 hours, your first week's rent is released to the host and the Move-In Guarantee period ends. Ongoing rental disputes after this period are handled through your state's rental dispute resolution process.
Where is my security deposit held?▼
Your security deposit is held safely in accordance with the law that applies in your state. Your security deposit is never held by the host. At the end of your rental, it's returned according to applicable law, just like any traditional rental.
What happens if the host cancels my booking?▼
If a host cancels after you've signed the rental agreement, the Move-In Guarantee kicks in. We'll refund your first week's rent and the service fee, and our team will help you find an alternative property. Because all payments are held in escrow until move-in, your money is never at risk from a cancellation.
Why do I need to pay the $350?▼
The $350 is the one-time fee for the EzyFlats Move-In Guarantee — a renter protection service you choose to purchase when renting through us. It funds: government ID verification for both parties, generation of your rental agreement (a Residential Tenancy Agreement for SA properties, or for other states a state-compliant RTA via our Digital Document Service or a short-stay rental agreement), secure security deposit handling, and the Stripe escrow service that holds your rent until move-in is confirmed. It is a fee for the services we provide to you as renter, not a charge for the rental itself, and there are no hidden charges or ongoing fees.
Why pay if I've viewed the property?▼
Even if you've seen the property, the $350 covers protections that apply throughout the entire transaction — not just at move-in. Your first week's rent is held in Stripe escrow and never goes to the host until you confirm. The host is identity-verified through Stripe before they can list. Your rental agreement is generated by a licensed agency with regulatory accountability. And if anything changes between viewing and move-in — the property isn't ready, the host cancels, it's still occupied — the guarantee covers you in full. You're not paying for the inspection. You're paying for everything that protects your money between now and the day you get your keys.
How is this different from a traditional real estate agent?▼
Traditional agents charge hosts 8–10% ongoing commission, which typically flows through to higher rent. EzyFlats charges hosts 7% commission and renters a one-time $350 service fee for the Move-In Guarantee protection package. For SA properties, EzyFlats is a licensed real estate agency (RLA 346573) subject to the same regulatory obligations as any traditional SA agent — you receive the same legal protections (Residential Tenancy Agreement, bond lodged with CBS) plus Stripe payment escrow, the Move-In Guarantee, and triple identity verification. For properties in other states, EzyFlats is not a real estate agent — instead you choose between a state-compliant Residential Tenancy Agreement generated via our Digital Document Service (you remain the principal and lodge the bond with your state Bond Authority), or a short-stay rental agreement with the deposit held safely by EzyFlats. In all cases you get the same Stripe escrow, Move-In Guarantee, and verification stack.
Book With Confidence.
Move in With Certainty.
Every EzyFlats booking includes the Move-In Guarantee. If the property doesn't match, you get your money back. No fine print.