Securing the right tenant is one of the most important decisions a landlord makes. A strong lease starts with a reliable renter, and getting that wrong can lead to missed payments, property damage, and unnecessary turnover. At EzyFlats, tenant screening is not an afterthought — it is built into the platform from the ground up. Every renter must pass a structured verification process before they can submit a booking request.
1. Identity Verification
Every renter is required to complete identity verification using Stripe Identity, a globally trusted solution for digital ID checks. This involves uploading a government-issued ID, completing a live selfie check, and automated matching and fraud detection.
The result is a fast, secure, and tamper-resistant verification process. As a landlord, you can be confident that the person booking your property is exactly who they claim to be.
2. Income Verification
A tenant's capacity to pay rent is just as important as their identity. EzyFlats requires renters to submit their job title, employer name, and annual income, supported by recent payslips. Our team reviews all submissions for accuracy and legitimacy — not just to confirm a number exists, but to ensure the income source is genuine and sufficient to sustain the tenancy.
This significantly reduces the risk of arrears before a lease even begins.
3. Reference Verification
Beyond documents, we require tenants to provide verifiable references. Each renter must submit reference documentation and provide the name, phone number, and email address of their previous landlord or property manager. That contact is then automatically sent a survey by EzyFlats, giving them the opportunity to report back on the tenant's rental history, behaviour, and reliability.
This goes beyond a simple reference letter — it is an active, structured outreach that adds a meaningful qualitative check to the screening process, something that purely automated systems often miss.
4. Phone Verification
All users verify their phone number at the point of sign-up using Twilio. This ensures contact details are valid and active before any interaction with the platform takes place, reliable communication channels are established from the outset, and fake or duplicate accounts are minimised.
5. Complete Renter Profile
Tenants are required to complete a full profile before interacting with any listing. This includes their full legal name, phone number, country of residence, and occupation. Incomplete profiles cannot proceed to booking, which ensures landlords always have a clear picture of who they are dealing with.
Booking Locked Until Fully Verified
EzyFlats enforces verification at a platform level. A tenant cannot submit a booking request until all five steps are complete — identity verified, income and employment confirmed, references surveyed, phone verified, and profile complete. This is not optional or manually reviewed on a case-by-case basis — it is automatically enforced across the platform.
Why This Matters for Landlords
Reliable tenants are the foundation of consistent rental income. By combining automated verification technology with active reference outreach and manual income review, EzyFlats significantly reduces the common risks landlords face — including fraud, non-payment, and poor tenant behaviour. The result is a more secure, transparent, and professional rental process from the outset.
Tenant screening should never be left to chance. With the right systems in place, you can lease your property with confidence, knowing that every renter has been properly vetted before they even contact you.
List your property with confidence on EzyFlats.
